Signature UX

User Experience & Customer Experience Consulting

Signature UX is an interaction research consulting service from Cyber View.

We specialize in the exploration to more fully understand the needs of an organization's customers, in turn to provide a better interface solution for their customers. We assist in the process to uncover serious issues customers may experience, and to develop action items to address those issues. Additionally, we walk organizations through a method to align the vision of their business with the design of the interface solution.

Below is a high-level overview of our Signature UX process:

1) Audit & Define

  • Review what solutions are currently in place
  • Determine how customers are actually using those solutions
  • Capture the vision for the project
  • Define the customer target audience

2) Understand & Plan

  • Know the why behind the project
  • From the customer perspective, what is the problem, solution, & benefit
  • What will it take to achieve this solution

3) Test & Iterate

  • Collect quality data that is budget friendly through user testing
  • Sketch, wireframe, prototype, user test, & iterate
  • Capitalize on the testing results & look for patterns to improve the solution

4) Implement & Measure

  • Finish building out the full-solution
  • Capture the acquisition, conversion, engagement, & satisfaction
  • Gauge the success metrics and analyze

Areas of Focus

  • Human-computer Interface Concept Design
  • User-Centered Development
  • Information Architecture
  • Collaborative Research & Design Methodologies
  • User Personas & Competitive Reviews
  • User Testing Research - Heuristics, Surveys, and Task/Goal Analysis
  • Use Cases & Work-flow Documentation

Let's Talk

Contact us today to discuss consulting opportunities.

2 Consulting Options

Flat-rate Hourly Consulting

Monthly Retainer Consulting

Inquires

Contact us today to discuss opportunities to turn ideas into solutions.